Terms and Conditions

GSM PRO – Terms and Conditions

Last Updated: October 15, 2026

1. Introduction

Welcome to GSM PRO. These Terms and Conditions govern your access to and use of the GSM PRO website, online store, products, and services. By visiting our website, placing an order, or using our services, you agree to these Terms and Conditions.

If you do not agree with these terms, please do not use our website or services.

2. About GSM PRO

GSM PRO is a mobile phone sales and service business based in Butwal, Nepal. We offer mobile phones, accessories, audio products, replacement parts, and mobile repair services, subject to availability.

Our goal is to provide genuine products, expert repair services, and trusted customer care.

3. Products and Services

We make reasonable efforts to ensure that product descriptions, images, prices, specifications, and availability are accurate.

However:

• Product images may differ slightly from the actual product.

• Product colours and specifications may vary depending on the manufacturer or model.

• Product availability may change without prior notice.

• Repair services depend on the device’s condition, availability of spare parts, and technical assessment.

GSM PRO reserves the right to correct errors in product information or discontinue products when necessary.

4. Prices and Payments

All prices will be displayed in the applicable currency indicated at checkout or in the product listing.

Prices may change without prior notice. The price applicable to an order will generally be the price confirmed at the time of purchase, subject to correction of genuine pricing errors.

Customers must provide accurate payment information and complete the payment using the available payment methods. Additional delivery charges, if applicable, will be communicated before order confirmation.

5. Orders and Order Confirmation

Placing an order does not automatically guarantee acceptance.

GSM PRO reserves the right to reject or cancel an order in circumstances such as:

• The product is unavailable.

• The product price or description contains a significant error.

• Payment cannot be verified or completed.

• The order contains suspected fraudulent activity.

• Delivery to the requested address is unavailable.

If payment has already been received for an order cancelled by GSM PRO, any applicable refund will be processed according to our Refund Policy.

6. Shipping and Delivery

We aim to deliver products within the estimated delivery period communicated to customers.

Delivery times may vary depending on the destination, courier service, weather, public holidays, and other circumstances beyond our control.

Customers are responsible for providing a complete and accurate delivery address and contact number. GSM PRO is not responsible for delays caused by incorrect customer information or circumstances beyond our reasonable control.

Delivery charges and applicable taxes or fees will be communicated where relevant.

7. Returns and Exchanges

Customers must review our separate Return Policy before purchasing.

Returns and exchanges are subject to the conditions stated in that policy and applicable law. Certain products may be excluded from returns where legally permitted, including products that have been damaged through misuse or unauthorized modification.

Customers should contact GSM PRO promptly if they receive a damaged, defective, incorrect, or incomplete order.

8. Refunds

Refund requests will be handled according to our separate Refund Policy.

Approved refunds will be processed through the applicable payment method or another mutually agreed lawful method. Processing times may vary depending on the payment provider or financial institution.

9. Product Warranty

Products may be covered by a manufacturer’s warranty, seller warranty, or service warranty, where expressly stated.

Warranty coverage, duration, exclusions, and claim procedures will depend on the applicable warranty terms.

Warranty coverage may not apply to damage caused by accidents, liquid exposure, misuse, unauthorized repairs, or other exclusions specified in the relevant warranty.

Nothing in these terms limits any mandatory consumer rights under applicable law.

10. Mobile Repair Services

For repair services, customers should provide accurate information about their device and its known faults.

Customers are encouraged to back up their data before handing over a device for repair. GSM PRO recommends removing sensitive personal information where practical.

Repair outcomes, costs, and completion times may depend on the device’s condition, the fault identified, and spare-part availability. Any additional repair work or charges should be communicated to the customer for approval where reasonably practicable.

Customers should discuss any applicable repair warranty and service limitations with GSM PRO before proceeding.

11. Customer Responsibilities

By using our website or services, you agree to:

• Provide accurate and complete information.

• Use the website for lawful purposes.

• Avoid fraudulent orders or unauthorized payment activities.

• Not interfere with website security or operation.

• Respect the intellectual property rights of GSM PRO and third parties.

GSM PRO may restrict access to its services where there is a reasonable basis to suspect misuse or unlawful activity.

12. Privacy and Personal Information

We may collect and use personal information necessary to process orders, arrange deliveries, provide customer support, and improve our services.

Personal information will be handled according to our Privacy Policy and applicable data protection laws. We may share necessary information with payment providers, delivery partners, and service providers when required to fulfil an order or provide a service.

Please read our Privacy Policy for more information.

13. Intellectual Property

Unless otherwise stated, the GSM PRO name, logo, website content, graphics, and original marketing materials belong to GSM PRO or are used with appropriate authorization.

You may not reproduce, distribute, modify, or commercially use these materials without prior permission, except where permitted by law.

Third-party trademarks and product names remain the property of their respective owners.

14. Third-Party Services and Links

Our website or online store may contain links to third-party websites, payment services, or delivery providers.

GSM PRO does not control all third-party websites or services and is not responsible for their independent content, policies, or practices. Customers should review the relevant third party’s terms and privacy policy before using its services.

15. Limitation of Liability

GSM PRO will make reasonable efforts to provide reliable products and services.

To the extent permitted by applicable law, GSM PRO is not liable for indirect or consequential losses arising from the use of our website or services, or for delays or interruptions beyond our reasonable control.

Nothing in these Terms and Conditions excludes or limits liability that cannot lawfully be excluded or limited, including applicable statutory consumer rights.

16. Changes to These Terms

GSM PRO may update these Terms and Conditions from time to time to reflect changes in our business, products, services, or legal requirements.

Updated terms will be published on this page with a revised “Last Updated” date. Continued use of our website after the changes take effect constitutes acceptance of the updated terms where permitted by law.

17. Governing Law

These Terms and Conditions are intended to be governed by the applicable laws of Nepal, subject to any mandatory laws or consumer protections that apply to the transaction.

Any dispute will be handled by the competent authority or court with jurisdiction under applicable law.

18. Contact Information

For questions about these Terms and Conditions, orders, products, or services, please contact us:

Business Name: GSM PRO
Location: Butwal, Nepal
Email: [email protected]
Phone / WhatsApp: +977 9866845660

Thank you for choosing GSM PRO.

GSM PRO – Genuine Products • Expert Repair • Trusted Service