Return Policy

GSM PRO – Return Policy

GSM PRO is committed to providing genuine products and reliable customer service. We want every customer to be satisfied with their purchase. Please read our return policy carefully before placing an order.

1. Eligibility for Returns

Products may be eligible for return if they are defective, damaged during delivery, or incorrectly delivered. Customers must contact GSM PRO within 24 hours of receiving the product to report any such issue.

2. Product Condition

To qualify for a return, the product must be unused, in its original condition, and accompanied by its original packaging, accessories, invoice, warranty card, and other included items, where applicable.

3. Non-Returnable Products

The following products are generally not eligible for return unless they are defective, damaged, or incorrectly supplied:

• Mobile phones and other electronic devices that have been activated, used, or damaged by the customer.

• Opened or used earphones, earbuds, and other personal-use audio products.

• Used accessories, screen protectors, and products that cannot be resold for hygiene or safety reasons.

• Products damaged due to misuse, accidents, liquid exposure, unauthorized repairs, or improper handling.

• Products without the required proof of purchase.

4. Damaged or Incorrect Orders

Customers must inspect their orders upon delivery. If a product arrives damaged, defective, or different from the item ordered, please contact GSM PRO within 48 hours and provide your order details, photographs, or video evidence for verification.

5. Return Approval and Process

All return requests are subject to inspection and approval by GSM PRO. Customers must receive return authorization before sending any product back. Unauthorized returns may not be accepted.

6. Return Shipping Costs

If the return is due to a verified product defect, delivery damage, or an error made by GSM PRO, reasonable return shipping costs will be handled by GSM PRO, subject to confirmation. For other approved returns, the customer may be responsible for return shipping charges.

7. Refunds and Replacements

Approved returns may qualify for a replacement, exchange, or refund, depending on product availability, the nature of the issue, and the applicable refund policy. Refunds will be processed according to the payment method and applicable procedures.

8. Warranty and Service

Products covered by a manufacturer or seller warranty will be handled according to the applicable warranty terms. Warranty claims do not automatically qualify as returns.

9. Contact Us

For return requests or assistance, please contact GSM PRO with your order number and details of the issue.

Business Name: GSM PRO
Location: Butwal, Nepal
Email: [email protected]
Phone/WhatsApp: +977 9866845660

GSM PRO reserves the right to verify return requests and apply this policy fairly, subject to applicable consumer protection laws and regulations in Nepal.

Thank you for choosing GSM PRO – Genuine Products • Expert Repair • Trusted Service.