Refund Policy

GSM PRO – Refund Policy

GSM PRO is committed to providing genuine products and reliable customer service. This Refund Policy explains the conditions under which customers may be eligible for a refund when purchasing products from GSM PRO.

1. Refund Eligibility

Customers may be eligible for a refund if:

• The product is confirmed to be defective or damaged upon delivery.

• The wrong product has been delivered.

• An order is cancelled before dispatch and the cancellation is approved.

• GSM PRO is unable to supply the ordered product after payment has been received.

• A refund is otherwise required under applicable consumer protection laws in Nepal.

2. Refund Request Period

Customers must contact GSM PRO within 48 hours of receiving a product to report delivery damage, an incorrect item, or an apparent product defect. This reporting period does not limit any rights provided by applicable law or a valid product warranty.

3. Refund Approval Process

All refund requests are subject to verification. Customers may be asked to provide their order number, purchase invoice, photographs, videos, and a description of the issue. GSM PRO will review the request and inform the customer of the decision.

4. Non-Refundable Purchases

Refunds may not be available for:

• Products damaged due to misuse, accidents, liquid exposure, or unauthorized repairs.

• Products that do not meet the return conditions outlined in the GSM PRO Return Policy.

• Change-of-mind purchases, unless otherwise approved by GSM PRO or required by law.

• Products with performance or warranty issues that are eligible for repair or replacement under the applicable warranty terms rather than a refund.

5. Refund Method

Approved refunds will generally be issued through the original payment method wherever possible. If this is not available, GSM PRO may coordinate an alternative lawful refund method with the customer.

6. Refund Processing Time

GSM PRO aims to process approved refunds within 7–14 business days. The actual time required for the funds to appear in the customer’s account may vary depending on the bank, payment provider, or financial institution.

7. Order Cancellation

Customers may request cancellation before an order is dispatched. If payment has already been received, an eligible refund will be processed after the cancellation is approved. Orders that have already been dispatched may be subject to the GSM PRO Return Policy.

8. Shipping and Delivery Charges

Original shipping and delivery charges may be non-refundable unless the return results from a verified error by GSM PRO, a qualifying product issue, or a legal requirement. Any applicable shipping refund will be communicated to the customer.

9. Contact Us

For refund requests or assistance, please contact GSM PRO and provide your order number and payment details necessary to identify the transaction. Never share your PIN, password, or OTP.

Business Name: GSM PRO
Location: Butwal, Nepal
Email: [email protected]
Phone/WhatsApp: +977 9866845660

GSM PRO reserves the right to verify refund requests and apply this policy fairly, subject to applicable consumer protection laws and regulations in Nepal.

Thank you for choosing GSM PRO – Genuine Products • Expert Repair • Trusted Service.